We’re asking each of our people to commit to demonstrating – every single day — one of the ICARE values (that is: Integrity, Compassion, Accountability, Respect and Excellence). It’s a great acronym, but in terms of what we expect from ourselves and everyone on the team, it means:
Integrity: We’re ethical and honest in all we do and say.
Compassion: We respond to the whole person and answer all kinds of needs.
Accountability: We’re responsible for all of our own actions.
Respect: We treat each person as an individual of worth, dignity and value.
Excellence: We work hard to be the best as well as a role model.
A long-term care ombudsman helps residents of a nursing facility and residents of an assisted living facility resolve complaints. Help provided by an ombudsman is confidential and free of charge. To speak with an ombudsman, a person may call the toll-free number 1-800-252-2412.